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Everybody knows Microsoft Word. It’s on almost every PC in the world and fair few Macs as well. However, a lot of users have picked up bad habits, things that detract from the usefulness of the document being created. This article looks at the most common basic errors among Microsoft users.

* When creating a document to be printed on a particular type of stationery, such as letter-headed paper, many Word users have the habit of using the Return key to create space at the start of the document. What they should be doing is changing the top margin. To change the margins in Word 2007, click on Margins then Custom Margins in the Page Layout tab on the ribbon. In previous versions of Word, choose Page Setup from the File menu.

* Leaving two spaces after the period which ends each sentence is another common error among users. In fact, one space is fine with modern typefaces since they are proportionally spaced (e.g., the letter “w” takes up more space than the letter “i”). The two space habit is a throwback to the days when people were using typewriters with monospace typefaces such as Elite and Courier.

* Do you habitually press the Return key two times to indicate the end of a paragraph? If so, you should consider pressing the Return key just once then using the paragraph spacing commands which can be found by clicking on the Page Layout tab of the ribbon in Word 2007 or by clicking on Format then Paragraph in Word 2003.

* If a casual user of Word has never had any training, you will often see him or her using the space bar to align columns of text. This sometimes looks as though it’s working on screen but when the document is printed, the lack of alignment becomes very apparent. The only sure way of getting columns to align is to press the Tab key.

* Having identified the Tab key as the correct one to use to create columns, many Word users just press the tab key to tab along to the next default tab. The number of times the Tab key is pressed will thus vary, depending on the length of each piece of text. It is much better to set one’s own tabs by clicking on the Word ruler. This means that on each line of text, the tab key will be pressed the same number of times between columns.

* Some Word users, even experienced ones, are so seduced by the Format Painter, that they rely on it to maintain consistency of formatting throughout a multi-page document. It is much better to use Microsoft Word’s styles to make your text formats consistent. With styles, at any time, you can go back and change the attributes associated with a style and your changes will update all text in that style.

* Word AutoCorrect and other text optimisation features can sometimes seem a bit too much to some users but many people do nothing to adjust the way these features work. In Word 2007, the AutoCorrect and other settings can be changed at any time by clicking on the Office Button and choosing Word Options. The equivalent in Word 2003 and earlier is Tools - Options.

Planning for a successful outcome is the basic requirement of any endeavour. Today’s football superstars didn’t get to become multi-millionaires without years of dedication to practice, planning and targets. For any life-changing event to happen, planning and goal-setting are paramount.

Before you embark on your studies, you’ll find it valuable to set yourself a series of goals or targets to help you complete the course. Spending a little time planning these goals will pay dividends down the road. To have a chance of reaching your goals, they should always be S.M.A.R.T. - Specific, Measurable, Achievable, Realistic and Targeted.

Use the following five D’s to help you get emotionally involved with the result of your efforts. Write your five D’s down in a contract to yourself.

DEFINE exactly what you expect to get from your efforts, in terms of possessions, income, lifestyle etc. Make a collage of pictures that reflects these things, and look at them regularly (e.g. before your study sessions). The more specifically you define what you want, the better.

DESIRE. Explore your emotions for this one, and dig deep to discover why your studies are important. Is it to prove to yourself or others that you are an achiever, and that you deserve better things? Perhaps you want more control in your life, or maybe it’s a personal challenge.

Commitment or DEDICATION. Announce to yourself and those close to you that you’re dedicated to your studies by writing up a timetable and sticking with it. However much time you choose to study each week, have it written on a calendar planner that you can cross off once you’ve completed it. Put it in a prominent place so it’s at the forefront of your mind (at least until it becomes a habit). All things that are important get prioritised, so let your friends and family know that this is a priority to you for perhaps ten hours a week for a set number of months. Once your timetable has become established, you’ll take pride in your dedication, and study all the better for it.

A contract illustrates your DETERMINATION to see this thing through. Having a written document about the positive direction of your life makes it harder to bottle out of it.

Having a plan and targets to work towards gives you a DISCIPLINE that helps you to power through the tough times that will occasionally strike you.

Once you’ve done this, sign it and do NOT put it away in a drawer. This is a working document and should be read every day for at least one month so you buy into it and it becomes your new way of life. If and when things get tough, read it again for another month. Always have it close to hand while you study and show it to your partner, kids (if you have them), friends and parents. This will help you to see your goal through.

These days, many workplaces couldn’t function properly without the help of support workers fixing both computers and networks, while advising users on a day to day basis. The desire for such skilled and qualified members of the workforce is constantly growing, as everywhere we work becomes more and more technologically advanced.

How can we go about making a good decision then? With all this potential, we’ll need to know where to be looking - and what we should be searching for.

A ridiculously large number of organisations only look at the plaque to hang on your wall, and completely miss the reasons for getting there - getting yourself a new job or career. Your focus should start with the end goal - don’t get hung-up on the training vehicle. It’s a sad testimony to the sales skills of many companies, but the majority of trainees begin programs that seem spectacular in the marketing materials, but which deliver a career which doesn’t satisfy. Try talking to typical college students for a real eye-opener. It’s a good idea to understand the expectations of your industry. Which particular accreditations you’ll be required to have and how you’ll go about getting some commercial experience. It’s definitely worth spending time thinking about how far you think you’ll want to progress your career as it will often present a very specific set of exams. Always seek guidance and advice from a skilled advisor, even if you have to pay - it’s much safer and cheaper to find out at the start whether your choices are appropriate, instead of discovering following two years of study that you aren’t going to enjoy the job you’ve chosen and have to return to the start of another program.

You should only consider learning programmes that move onto industry approved qualifications. There are far too many trainers promoting unknown ‘in-house’ certificates that are essentially useless when you start your job-search. From an employer’s viewpoint, only top businesses such as Microsoft, Adobe, CompTIA or Cisco (as an example) provide enough commercial weight. Anything less won’t make the grade.

We’d hazard a guess that you probably enjoy fairly practical work - a ‘hands-on’ type. If you’re like us, the unfortunate chore of reading reference guides can be just about bared when essential, but it’s not ideal. Consider interactive, multimedia study if books just don’t do it for you. Our ability to remember is increased with an involvement of all our senses - this has been an accepted fact in expert circles for decades now. Start a study-program in which you’ll receive a selection of CD and DVD based materials - you’ll learn by watching video tutorials and demonstrations, with the facility to practice your skills in interactive lab’s. You must see the type of training provided by each company you’re contemplating. Be sure that they contain instructor-led video demonstrations with virtual practice-lab’s. Pick disc based courseware (On CD or DVD) if possible. You’re then protected from internet connection failure and issues with signal quality.

If you forget everything else - then just remember this: It’s essential to obtain proper 24×7 round-the-clock instructor and mentor support. You’ll definitely experience problems if you let this one slide. Look for training with proper support available at all hours of the day and night (no matter if it’s in the middle of the night on a weekend!) Make sure it’s always direct access to tutors and not a message system as this will slow you down - waiting for tutors to call you back at a convenient time for them. The very best training providers have many support offices from around the world. They use an online interactive interface to provide a seamless experience; any time of the day or night - help is just a click away with no hassle or contact issues. If you accept anything less than 24×7 support, you’ll regret it very quickly. It may be that you don’t use it during late nights, but you’re bound to use weekends, early mornings or even late evenings at some point?

Adding in the cost of exams upfront then including an exam guarantee is a common method with a number of training colleges. But look at the facts: Clearly it isn’t free - you’re still footing the bill for it - it’s just been included in your package price. People who take each progressive exam, funding them one at a time are much better placed to get through first time. They are mindful of what they’ve paid and prepare more appropriately to be ready for the task. Doesn’t it make more sense to hold on to your money and pay for the exam when you take the exam, instead of paying a premium to a training company, and also to sit exams more locally - instead of the remote centre that’s convenient only to the trainer? Paying in advance for examinations (which also includes interest if you’ve taken out a loan) is madness. Resist being talked into filling the training company’s account with additional funds simply to help their cash-flow! There are those who hope that you won’t get to do them all - but they won’t refund the cash. Also, exam guarantees often have very little value. The majority of organisations won’t pay again for an exam until you’ve completely satisfied them that you’re ready this time. On average, exams cost around the 112 pounds mark last year through local VUE or Pro-metric centres throughout the country. So don’t be talked into shelling out hundreds or thousands of pounds more for ‘Exam Guarantees’, when common sense dictates that the responsible approach is study, commitment and preparing with good quality mock and practice exams.

A question; why might we choose qualifications from the commercial sector instead of familiar academic qualifications taught at schools, colleges or universities? With 3 and 4 year academic degree costs climbing ever higher, alongside the industry’s increasing awareness that vendor-based training is often far more commercially relevant, we have seen a great increase in Microsoft, CompTIA, CISCO and Adobe based training programmes that provide key skills to an employee at a far reduced cost both money and time wise. Academic courses, as a example, clog up the training with vast amounts of loosely associated study - with a syllabus that’s far too wide. This prevents a student from learning the core essentials in sufficient depth. Just as the old advertisement said: ‘It does what it says on the tin’. The company just needs to know where they have gaps and then match up the appropriate exam numbers as a requirement. Then they’re assured that a potential employee can do exactly what’s required.

Massive developments are coming via technology over the next few decades - and the industry becomes more ground-breaking every year. It’s a common misapprehension that the increase in technology we’ve been going through is cooling down. Nothing could be further from the truth. There are huge changes to come, and the internet in particular will become an increasingly dominant part of our lives. Should lifestyle be around the top on your goal sheet, then you’ll welcome the news that the regular income of a typical IT worker is much higher than salaries in other market sectors. Experts agree that there’s a great UK-wide search for certified IT specialists. In addition as the industry constantly develops, it is likely this pattern will continue for a good while yet.